Returns & Refunds

Last updated: April 1, 2026

At Rina Beauty, we want you to feel confident in your purchase. If something isn’t quite right, we’re here to help and make the return process as simple as possible.

Return Eligibility

We accept returns on unopened, unused, and sealed products in their original packaging.

  • Returns must be requested within 14 days of the shipment date

  • Products must be in resalable condition

  • Opened, used, or unsealed items are not eligible for return

  • Returns are not accepted after 14 days

Refunds are issued to your original method of payment, minus shipping costs.

Return Shipping Fees

  • A flat return shipping fee of:

    • $9.95 CAD (Canada)

    • $8.99 USD (U.S. orders)

  • This fee will be deducted from your refund after we receive and inspect your return

  • Original shipping charges are non-refundable once tracking information has been generated

Defective, Damaged, or Allergic Reactions

If your item arrives damaged, defective, or you experience an allergic reaction, please contact us as soon as possible at:

📧 customerservice@rinabeauty.com

To help us resolve the issue quickly, please be prepared to provide:

  • Clear photos of the product and packaging

  • Documentation of the allergic reaction (if applicable)

For damaged items, please keep all original packaging exactly as delivered, as the shipping carrier may require inspection. Claims cannot be processed without proper documentation.

Each case is reviewed carefully, and our team is committed to finding a fair and reasonable solution.

Important Things to Know

  • Returns must be initiated within 14 days of shipment

  • Clearance items are final sale and cannot be returned

  • Final sale items are not eligible for return

Exchanges

At this time, we do not offer exchanges.

How to Start a Return

To begin a return, please email us at:

📧 customerservice@rinabeauty.com

All returned items are inspected upon arrival.
Returns with broken or tampered seals will be declined, and customers will be responsible for the cost of shipping the item(s) back.

Fraud Policy

Rina Beauty has a zero-tolerance policy for fraudulent activity.

If fraud is suspected, we reserve the right to take action, which may include:

  • Blocking future purchases linked to the email address

  • Restricting shipments to the associated address

  • Holding orders until valid documentation is provided

  • Reporting suspected fraud to the customer’s financial institution

💬 Need help or have questions?
We’re always happy to assist—just reach out to customerservice@rinabeauty.com💖